Frequently Asked Questions
How do I go about filing an Insurance claim?
You may contact our office direct and one of our customer service representatives will gladly assist you through the process.
Can you help me with alternate transportation?
We have an exclusive arrangement with Hertz Rent-A-Car for our customer’s. If you have rental coverage under your policy or through a third party claim, all Hertz will need from you is the Insurance Company and claim number, and they will direct bill the Insurance Company. If your rental is not covered through Insurance, Hertz offers a vast selection of vehicles and rates that will both suit your needs and budget.
What forms of payment are acceptable?
We accept any payment combination of Visa or Master Card up to $2000.00, properly endorsed insurance checks, certified personal or business check, cash, and debit card.
How long will it take to repair my vehicle?
If your vehicle is being repaired through an Insurance Claim, we must first get the preliminary estimate from the Insurance Company, and then we methodically disassemble everything related to the loss of your vehicle. Once we have accurately and fully assessed all related damages, we then prepare a detailed supplement and parts order. During this time frame, we then contact your Insurance Company to review the vehicle for additional authorizations. Only at this juncture are we able and ready to give you a better projected time frame as to when your vehicle will be completed of repairs, barring there are no back ordered parts or uncontrollable circumstances. We will do everything within our capability to quickly return your vehicle back to you. Please visit our web site regularly to check the status of your vehicle 24/7 through our Auto Watch and email services. Your three-digit Auto Watch pin number is located at the bottom page of your repair authorization form. In addition, one of our representatives will directly contact you when your vehicle is complete and ready to be picked up. Auto Watch will also show your vehicle as being complete.
What are betterment charges?
Betterment charges take place when wear items and components are subject to replacement. Depending on the age and mileage of your vehicle, the Insurance Company may cover a percentage of the part in need of replacement. Such as tires, exhausts batteries, suspension components, and any other wear items that expect to be replaced, during the duration of the vehicle.
If my vehicle is declared a total loss, when and how is that determined? And who will notify me?
Usually your insurance company decides if whether or not the vehicle will deemed as a total loss. This determination can occur during the first estimate of record, or after we have methodically disassembled the vehicle and have written the first full accurate supplement. One of our representatives will certainly contact you in the event your vehicle is declared a total loss. However, it is primarily the responsibility of the Insurance Company to contact you directly.
Do I have to pay my deductible?
If you are the responsible party for the claim, yes you will have to pay your deductible in full once Wagner Certified Collision has completed the repairs to your vehicle, and is ready for pick up. If you are not sure or unclear as to the status of your deductible, just ask one of our representatives to contact your Insurance Company to help assist you in clarifying your deductible.
Is it possible to get a ride when I drop off my vehicle?
With prior notice, we will be happy to arrange a ride for you locally within the vicinity of Worcester. Also, you may be entitled to a rental vehicle while your vehicle is in for repair. If you are not sure, ask one of our representatives to assist you in finding out.
Will parts be ordered before I bring my vehicle in?
Typically we order parts after your vehicle has been methodically disassembled, and further assessments have been accurately written for additional and/or hidden damages. If there are no potentials for hidden or additional parts, there are instances were we order parts before the arrival of the vehicle.
Are there any precautionary measures I should consider after I get my vehicle back?
You may immediately wash your vehicle after it is returned back to you. We strongly recommend that you do not apply any kind of wax or sealant for a minimal period of thirty days. This will allow all the remaining solvents to evaporate. Please be careful of certain car washes with brushes, tree sap, tar, and bird droppings, as these could mar the finish. In our detail menu, we do offer a hand wash and vacuum program as regular maintenance. Please refer to our menu for more details.